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Answer Service/ Call Center- Toronto in Scarborough, Ontario
Answer North America provides virtual telephone answering services on a full or part time basis. Our fully trained,
professional customer service representatives will answer your office telephone lines in person, using your
customized greeting. Each and every inbound telephone call is answered with a sense of urgency, as it is your
customer and your business that you have entrusted us with. Your telephone lines are always answered ?live? by
our customer service representatives because ?automated greetings ? are akin to voice mail. The personal touch is
lost, resulting in abandoned calls and lost business.
Answer North America data server provides each account with 1,000 pages on which to store your business and
office information from residential and commercial listings to office personnel. Each real estate agent will have
their own page with detailed instructions to provide each caller with outstanding service and deliver clear and
concise messages to the agents and office, in a timely manner. All telephone calls are voice recorded, date and
time stamped for verification and quality assurance. Confirmation of all messages is sent to the office via
scheduled e-mail or fax to ensure no messages are lost.
Appointment Booking
Along with outstanding messaging service, Answer North America?s Call Centre can also provides your real estate
or property management office with an excellent appointment booking service desk on a full time or after hours
basis. We take down the information provided by the caller, then cross reference the information with the listings
and the agent to ensure we have the right property and corresponding agent. We then follow the specific
instructions for that property to book a showing and confirm with all parties concerned the date and time of the
appointment. As a security measure the lock box information is never provided to the individual agents, only to
the real estate office of the prospective agent. We are in continual contact with the individual office administrators
to ensure that both property listings and real estate agent information is kept current.
Web Enabled
Answer North America?s Call Centre has the technical ability to provide telephone messaging and appointment
booking services on your office system through a web link. We?re equipped, whether your office uses Touch base,
Quick Office, Lone Wolfe or any other specialized software with web access.
The advantages of having the telephone messages and appointment bookings directly on your office system are:
1. It reduces the possibility of errors in transmitting the data between offices;
2. It saves on the labour of re-entering the data into your office system; and
3. It gives your office information in real time. It is an option worth investigating.

Type: Commercial buildings
Province: Ontario 
City: Scarborough 
Category: Commercial buildings
Commercial buildings in Ontario
This ad is older than 2 months.
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